Support Consultant

Website Urbanise Pty Ltd

Support Consultant – Accounts Platform

Urbanise Pty LtdCentury City, Western Cape

About the business
Urbanise is a fast-growing, fast-paced, and outward thinking Company that develops software that enables Building Management companies to automate, streamline, simplify and optimise building operations and performance.
About the role
We are seeking a Software Support consultant who has excellent customer relations and writing skills to join our team in our Cape Town office. Candidates should have experience in a software support role preferably an accounting, property, or facilities management package. Candidates should be able to speak and write proficiently in English as well as computer literate (all relevant internet browsers and the Microsoft Suite of products) and have excellent telephone etiquette.
Key Responsibilities
  • Phone, email, and online support to our global client base of platform users to effectively and efficiently resolve their queries in a professional and timely manner, escalating to the Support Team Leader where necessary.
  • Training of our customers on the software platform, providing step by step guides, tips and tricks to assist our users Other duties the role includes:
  • Assist in the development and maintenance of technical training reference material, video tutorials and user manuals
  • Documenting technical issues and resolutions and sharing information across the team Skills and experience
  • Ability to work in a fast-paced environment, know how to prioritise workload, and deal with ambiguity.
  • Ability and willingness to learn systems independently
  • Excellent written and verbal communication and interpersonal skills with a focus on building rapport with your customer base
  • Effective listening skills with the ability to ask appropriate questions to understand issues
  • Accounts experience or experience supporting Finance or Accounting software highly desirable, along with Property industry or Facilities Management knowledge
  • A tertiary qualification in an Accounting or Bookkeeping course will be an advantage Hours of Work We are looking for people who would be able to work across multiple time zones.
Hours of work are rostered across the team and prepared 2 weeks in advance. These include both night shift, Sundays, Public Holidays and split shifts to ensure we have a maximum amount of cover and availability for the hours our clients work
Basic plus night-shift allowance
Job Types: Full-time, Permanent
Salary: R20,000.00 – R25,000.00 per month
Work Remotely:
  • Temporarily due to COVID-19

To apply for this job email your details to